Debit Card Assistance
Call 518.324.5700 option 3 (during business hours)
Call 877.445.0534 (afterhours M-F 4:30pm-8:30am and all day Sat/Sun)
- General card inquires
- Report lost/stolen cards
- Damage card re-issues
- Status of card orders
- PIN counter resets
- Manual card activation (only if IVR attempts fail)
- Card Hub assistance
- Travel messages
- Digital Wallet assistance (Tokenization)
- Declined Transactions inquiries
- Initiate a dispute for fraud or non-fraud transactions
Debit card pin set up:
1.800.757.9848
Lost or stolen debit card assistance:
1.800.472.3272
Credit Card Assistance
Call 518.324.5700 Option 3 (during business hours)
After hours call: 1.844.308.7727
- General card inquires
- Report lost/stolen cards
- Damage card re-issues
- Credit card disputes
The moment you realize your card has been compromised, report it immediately. The faster you let us know, the faster we can help protect you from fraud.
Pro Tip: Lock Your Card in the App
If you misplace your card, you can temporarily lock it in CardHub inside the UFirst mobile app while you search for it. If it’s truly lost or stolen, call the number above right away so we can protect your account and issue a replacement.
For both debit & credit questions you can email [email protected] - please note than any time sensitive issues should be directed to the appropriate numbers listed above as the email above is only monitored during business hours.