Whatever It Takes.

FOR YOU.

UFirst FCU is Open! 

October 8th, 2020

Hello Friends! We continue to pride ourselves on offering a space where members feel welcome and comfortable and we don't want that to change, but we also know we're still not out of the woods yet either. So while we continue to stay vigilant and put the health and well-being of our team, members and community ahead of all other interests, you'll notice some changes when you come to visit, but just know it won't be forever. 

We would like to take this opportunity to send you all virtual hugs and thank you for your support of UFirst and our team. We know that our limited hours, branch closures and contacting us via phone has been difficult. It has not been any easy transition for anyone especially our team who have had to work from home with young ones or work in spaces that are not their normal, but we've made it through together and we are so grateful for your patience and unwavering support.  Thank you! 

Here's what you can expect if you decide to drop by:

Branch Info: 

If you've been out an about, you've probably noticed that stores and offices have social distancing stickers on the floors, hand sanitizing stations and plexiglass shielding. We too will have those items in place as well as requiring masks to be worn when entering our branches (Our team will be wearing them too!). If you need a mask, one can be provided to you. We ask that you please review the below carefully and help us keep everyone safe by adhering to the safety procedures we currently have in place. It may not be for you, but it is for everyone. 

Plattsburgh Main (274 Rugar Street)

The Plattsburgh Main lobby is open normal hours of: Monday - Friday 8:30 am - 4:30 pm and Thursdays 8:30 am - 5:00 pm. Here's what you should know before coming by:

  • If you prefer to be served from a safer distance, our drive-thru remains open normal hours of: Monday - Friday 7:30 am - 4:30 pm and Thursdays open until 5:30 pm.  Saturday 8:30 am – 12:00 pm. We will not be limiting transactions to only deposits or withdrawals and will now have all 3 drive-thru lanes open for more convenience. 
  • We are asking members entering the branch for transactions such as deposits and withdrawals to please use the back entrance only. It allows for more parking and upon entering, floor stickers will be lead the way down the hallway and to the lobby. The number of members in the lobby at one time will be limited to 4 with 8 being allowed to wait in the hallway (6 feet apart of course!). 
  • In-person loans will be scheduled by appointment only. Upon arriving for your loan appointment, please park at the front of the building in the designated space for your loan officer and call the number provided. Your loan officer will come and let you in. 
  • Our Drop Box continues to be available 24-7 for deposits or other paperwork drop-off. This is located outside in the ATM Lane.
  • Common areas including our waiting area, coffee station and public restrooms will remain closed.
  • 24 Hour ATM remains available and is cleaned on a regular basis. 

Plattsburgh North

Our Plattsburgh North branch is open normal hours of: Monday - Friday 8:30 am - 4:00 pm and Thursday 8:00 am - 5:00 pm. Here's what you should know before coming by:

  • Only 6-7 members will be allowed inside this branch at one time. 
  • Please be mindful upon entering the branch. If a member can be seen waiting just inside the door, please hold your place safely outside the door until that member can move forward. Please also allow enough room for members to exit the branch.
  • Masks must be worn when entering the branch (Our team will be wearing them too!). If you do not have a mask, we can provide you with one.
  • We will have plexiglass sneeze/cough shields at each teller station.
  • Hand sanitizer will be available in the lobby.

SUNY Plattsburgh 

Our SUNY Plattsburgh branch is open normal hours of: Monday, Thursday, Friday 10:00 - 2:00 and Wednesday (SUNY Pay Weeks only) 9:00 am - 1:00 pm. Here's what you should know before coming by:

  • Only two members will be allowed inside the branch at one-time. This branch is a smaller space. If two members are already inside, please hold your space safely outside the door. Please also allow enough room for members to exit the branch. 
  • Masks must be worn when entering the branch. If you do not have a mask, we can provide you with one.
  • Hand sanitizer will be available in the lobby. 
  • ATM available (during Angell College Center Hours) and is cleaned regularly. 

Rouses Point (72 Champlain Street)

Our Rouses Point Branch is open normal hours of: Monday - Thursday, 8:30 am - 4:30 pm and Fridays 8:30 am - 5:00 pm. Here's what you should know before coming by:

  • Only two members will be allowed inside the branch at one time. Cornerstone is limiting the number of people inside their store to 12 so you may have to wait outside before you are able to get inside to us.
  • Masks must be worn when entering the branch (Our team will be wearing them too!). If you do not have a mask, we can provide you with one.
  • We will have plexiglass sneeze/cough shields at each teller station.
  • Hand sanitizer will be available in the lobby.
  • 24 Hour ATM remains available and is cleaned regularly. 

And even though we have re-opened we strongly encourage members to continue using our digital services (including applying for loans and opening an account), drive-thru and the drop box whenever possible. If you need to get in touch, our team is still available by phone, chat, text, secure messaging and email. It continues to be the safest option for everyone and we want to do our part to keep everyone healthy! 

Digital Services

A few things to remember:

Please feel free to continue using our digital services. They can accommodate almost anything you need remotely. Plus they are available 24/7 for convenient access to your accounts, paying bills, making a deposit and more. It’s all FREE! Online tutorials are available for each product. 

Online/Mobile Banking - View history, transactions, pay bills, transfer funds, etc.
Mobile Deposit - Deposit a check using your mobile device. Mobile Deposit is available through the UFirst Mobile Banking app. 
Bill Pay - Pay your bills all in one secure place and all within your control.
eStatements - View the past 13 months of your UFirst statements. You can even download them and save to your computer.

Shared Branching/ATMs
If you are out of town and need to access some cash from your UFirst account, we participate in Shared Branching/ATMs.

Communicating with the UFirst Team: 

Please know that the UFirst team will still be working and available to you should you need assistance. You can contact us via the following channels:

Phone
  • 518.324.5700
    • Option 1 - Member Services
    • Option 2 - Lending Department
    • Option 3 - VISA Department
    • Option 4 - Payment Solutions
Email 
Secure Messaging
  • Available through your secure online banking login – click the envelope at the top of your screen and send us a secure message. These messages are checked daily and replied to by the UFirst team. 
Chat
  • Immediately chat with a UFirst team member using our new Chat feature. This is available on our website at UFirstFCU.net or through your secure online banking login. Click here to get a conversation going with us! 
Text
  • Text us at 518.324.5700 and that will put you in touch with a UFirst team member via text message.
Social Media Messaging
  • Message us via Facebook, Instagram, Twitter or LinkedIn.

Loans

If you are in need of a loan, please visit us at UFirstFCU.net and use our online loan application to submit your request or email our Lending Team for an application.

If you need to close on a loan in process, the Loan Officer working with you, will be in touch to arrange for eSignature.

If you are experiencing financial hardship due to closing of your employment or for other reasons relating to the Coronavirus (COVID-19), please contact our Payment Solutions Team or text 518.324.0637 to work out a payment arrangement.

You can also make your UFirst loan payment using an account with another financial institution by clicking here

IRAs

If you need to complete an IRA transaction, please contact Jess Tetreault at 518.324.0645 by email to discuss your request.

 

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