Whatever It Takes.
October 8th, 2020
Hello Friends! We continue to pride ourselves on offering a space where members feel welcome and comfortable and we don't want that to change, but we also know we're still not out of the woods yet either. So while we continue to stay vigilant and put the health and well-being of our team, members and community ahead of all other interests, you'll notice some changes when you come to visit, but just know it won't be forever.
We would like to take this opportunity to send you all virtual hugs and thank you for your support of UFirst and our team. We know that our limited hours, branch closures and contacting us via phone has been difficult. It has not been any easy transition for anyone especially our team who have had to work from home with young ones or work in spaces that are not their normal, but we've made it through together and we are so grateful for your patience and unwavering support. Thank you!
Here's what you can expect if you decide to drop by:
If you've been out an about, you've probably noticed that stores and offices have social distancing stickers on the floors, hand sanitizing stations and plexiglass shielding. We too will have those items in place as well as requiring masks to be worn when entering our branches (Our team will be wearing them too!). If you need a mask, one can be provided to you. We ask that you please review the below carefully and help us keep everyone safe by adhering to the safety procedures we currently have in place. It may not be for you, but it is for everyone.
Plattsburgh Main (274 Rugar Street)
The Plattsburgh Main lobby is open normal hours of: Monday - Friday 8:30 am - 4:30 pm and Thursdays 8:30 am - 5:00 pm. Here's what you should know before coming by:
Our Plattsburgh North branch is open normal hours of: Monday - Friday 8:30 am - 4:00 pm and Thursday 8:00 am - 5:00 pm. Here's what you should know before coming by:
Our SUNY Plattsburgh branch is open normal hours of: Monday, Thursday, Friday 10:00 - 2:00 and Wednesday (SUNY Pay Weeks only) 9:00 am - 1:00 pm. Here's what you should know before coming by:
Rouses Point (72 Champlain Street)
Our Rouses Point Branch is open normal hours of: Monday - Thursday, 8:30 am - 4:30 pm and Fridays 8:30 am - 5:00 pm. Here's what you should know before coming by:
And even though we have re-opened we strongly encourage members to continue using our digital services (including applying for loans and opening an account), drive-thru and the drop box whenever possible. If you need to get in touch, our team is still available by phone, chat, text, secure messaging and email. It continues to be the safest option for everyone and we want to do our part to keep everyone healthy!
A few things to remember:
Please feel free to continue using our digital services. They can accommodate almost anything you need remotely. Plus they are available 24/7 for convenient access to your accounts, paying bills, making a deposit and more. It’s all FREE! Online tutorials are available for each product.
Online/Mobile Banking - View history, transactions, pay bills, transfer funds, etc.
Mobile Deposit - Deposit a check using your mobile device. Mobile Deposit is available through the UFirst Mobile Banking app.
Bill Pay - Pay your bills all in one secure place and all within your control.
eStatements - View the past 13 months of your UFirst statements. You can even download them and save to your computer.
Communicating with the UFirst Team:
Please know that the UFirst team will still be working and available to you should you need assistance. You can contact us via the following channels:
Social Media Messaging
If you need to close on a loan in process, the Loan Officer working with you, will be in touch to arrange for eSignature.
If you are experiencing financial hardship due to closing of your employment or for other reasons relating to the Coronavirus (COVID-19), please contact our Payment Solutions Team or text 518.324.0637 to work out a payment arrangement.
You can also make your UFirst loan payment using an account with another financial institution by clicking here.
If you need to complete an IRA transaction, please contact Jess Tetreault at 518.324.0645 by email to discuss your request.