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UFirst FCU to Re-Open...Gradually

June 7, 2020

Hiya Friends! It's been awhile since we've been able to see many of you face-to-face, but the time has finally come to re-open our doors and say hello to you once again! Just know, that our re-opening will be gradual and with some changes. We've always prided ourselves in offering a space where our members feel safe and welcome and we don't want that to change, but we also know we're not out of the woods yet either. So while we continue to stay vigilant and put the health and well-being of our staff, members and community ahead of all other interests, you'll notice some changes when you come to visit. It might last for awhile, but it won't be forever. 

And even though we are beginning to re-open, we strongly encourage members to continue using our digital services (including applying for loans and opening an account), drive-thru and the drop box whenever possible. If you need to get in touch, our staff is still available by phone, chat, secure messaging and email. It continues to be the safest option for everyone right now. 

Here's what you can expect if you need to drop by:

Branch Info: 

If you've been out and about recently, you've probably noticed that stores and offices now have things like social distancing stickers on the floors, hand sanitizing stations and plexiglass shielding. We too will have those items in place as well as requiring masks to be worn when entering our branches (Our staff will be wearing them too!). If you need a mask, one can be provided to you.

We ask that you please review the below carefully and help us keep everyone safe by adhering to the safety procedures we currently have in place. It may not be for you, but it is for everyone. 

Plattsburgh Main (274 Rugar Street)

Plattsburgh Main will officially re-open its doors, Monday, June 15th (SO EXCITING!!), but again you'll notice a few changes have been made. Like...

  • We will not be going to back to regular hours just yet. Our lobby hours will be shortened until further notice to allow us the opportunity to give everything a good wipe down before it is cleaned in the evening by our cleaning crew. The lobby hours for Plattsburgh Main are Monday - Friday 10:00 am - 3:00 pm
  • Our drive-thru remains open if you prefer to be served from a safer distance and will resume normal hours effective June 15th: Monday - Friday 7:30 am - 4:30 pm and Thursdays open until 5:30 pm.  Saturday 8:30 am – 12:00 pm. We will not be limiting transactions to only deposits or withdrawals and will still have all 3 drive-thru lanes open for more convenience. Please know that drive-thru tubes will be cleaned each and every time it gets touched. 
  • We are asking members entering the branch for transactions such as deposits and withdrawals to please use the back entrance only. It allows for more parking and upon entering, floor stickers will lead the way down the hallway and to the lobby. The number of members in the lobby at one time will be limited to 4 with 8 being allowed to wait in the hallway (6 feet apart of course!). 
  • In-person loans will be scheduled by appointment only. Upon arriving for your loan appointment, please park at the front of the building in the designated space for your loan officer and call the number provided. Your loan officer will come and let you in. 
  • Masks must be worn when entering the branch (Our staff will be wearing them too!). If you do not have a mask, we are happy to provide you with one.
  • We will have plexiglass sneeze/cough shields at each teller station.
  • Hand sanitizer will be available in the lobby.
  • Our Drop Box continues to be available 24-7 for deposits or other paperwork drop-off. This is located outside in the ATM Lane.
  • The coin machine will be accessible during this time and will be cleaned after each use. 
  • Common areas including our waiting area, coffee station and public restrooms will remain closed.

Plattsburgh North & SUNY Plattsburgh 

Our Plattsburgh North and SUNY Plattsburgh branches will remain closed for the time being. This is partly to allow for a return to normalcy for the SUNY Plattsburgh campus, but also to allow us the opportunity to bring our staff back together slowly and safely, instead of all at once. 

Rouses Point (72 Champlain Street)

Our Rouses Point Branch will re-open on Monday, June 8th as Cornerstone Drug & Gift will be re-opening as well, allowing us the opportunity to serve you in-person once again. So Awesome!!! Here's what you should know before coming by:

  • Our hours there will be shortened until further notice to allow us the opportunity to give everything a good wipe down before it is cleaned in the evening by our cleaning crew. The hours are Monday - Thursday 8:30 am - 4:00 pm and Friday 8:30 am - 4:30 pm.
  • Only 2 members will be allowed inside the branch at one-time. Cornerstone is limiting the number of people inside their store to 12 so you may have to wait outside before you are able to get in to see us.
  • Masks must be worn when entering the branch (Our staff will be wearing them too!). If you do not have a mask, we can provide you with one.
  • We will have plexiglass sneeze/cough shields at each teller station.
  • Hand sanitizer will be available in the lobby.

Digital Services

We know that you make be excited to see us, but we do encourage that you please continue using our digital services as much as possible. They can accommodate almost anything you need remotely. Plus they are available 24/7 for convenient access to your accounts, paying bills, making a deposit and more. It’s all FREE! Online tutorials are available for each product. 

Online/Mobile Banking - View history, transactions, pay bills, transfer funds, etc.
Mobile Deposit - Deposit a check using your mobile device. Mobile Deposit is available through the UFirst Mobile Banking app. 
Bill Pay - Pay your bills all in one secure place and all within your control.
eStatements - View the past 13 months of your UFirst statements. You can even download them and save to your computer.

Shared Branching/ATMs
If you are out of town and need to access some cash from your UFirst account, we participate in Shared Branching/ATMs.

Communicating with UFirst Staff: 

Please know that until we fully re-open, your friends at UFirst remain right here with you! We are still available should you need assistance. You can contact us via the following channels:

Phone
  • 518.324.5700
    • Option 1 - Member Services
    • Option 2 - Lending Department
    • Option 3 - VISA Department
    • Option 4 - Payment Solutions
Email 
Secure Messaging
  • Availabe through your secure online banking login – click the envelope at the top of your screen and send us a secure message. These messages are checked daily and replied to by UFirst staff. 
Chat
  • Immediately chat with a UFirst representative using our new Chat feature. This is available on our website at UFirstFCU.net or through your secure online banking login. Click here to get a conversation going with us! 
Text
  • Text us at 518.324.5700 and that will put you in touch with a UFirst representative via text message.
Social Media Messaging
  • Message us via Facebook, Instagram, Twitter or LinkedIn.

Loans

If you are in need of a loan, please visit us at UFirstFCU.net and use our online loan application to submit your request or email our Lending Department for an application. You may also now schedule an appointment by calling our Lending team at 518.324.5700 option 2. 

If you need to close on a loan in process, the Loan Officer working with you, will be in touch to arrange an appointment or eSignature.

If you are experiencing financial hardship due to closing of your employment or for other reasons relating to the Coronavirus (COVID-19), we will be offering our members the option to skip their loan payment, free of charge. You may also contact our Payment Solutions Department or text 518.324.0637 to work out a payment arrangement.

You can also make your UFirst loan payment using an account with another financial institution by clicking here

IRAs

If you need to complete an IRA transaction, please contact Jess Tetreault at 518.324.0645 by email to discuss your request.

 

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