Whatever It Takes.

FOR YOU.

UFirst FCU remains committed to your safety & ours. 

May 20th, 2021

Hello Friends! As of Wednesday, May 19th, 2021, new guidelines, regarding the wearing of masks for vaccinated individuals were issued by the Center for Disease Control (CDC) and New York State. With these changes, UFirst FCU will no longer require fully vaccinated individuals to wear masks when visiting us at our branches. 

We continue to pride ourselves on offering a space where members feel welcome and comfortable and we don't want that to change. Please know that we accept every individual's choice to be vaccinated, not vaccinated or prefer added precautions; however, we do need to look out for the safety of our team and for everyone that visits us, so we ask that if you have not been fully vaccinated, to please continue to wear a mask and respect the distance of those around you when you are inside any of the UFirst branches.

What does it mean to be fully vaccinated?

To be considered fully vaccinated, 14 days must pass from your second dose of the Pfizer and Moderna vaccine or 14 days from your first Johnson & Johnson shot. 

Branch Info: 

As a reminder, all of our branches continue to have safety measures in place.

  • Hand sanitizer is available in our lobbies.
  • Plexiglass sneeze/cough are in place at the teller lines and member-facing offices. 
  • Common areas including our waiting areas, coffee stations and public restrooms will remain closed for a while longer. 
  • Our cleaning companies diligently clean our branches nightly. 
  • Team members wipe down shared surfaces, doorknobs and their offices each day. 
  • ATMs are wiped down frequently each day. 

Here's what you can expect if you decide to drop by: 

Plattsburgh Main (274 Rugar Street)

The Plattsburgh Main lobby is open normal hours of: Monday - Friday 8:30 am - 4:30 pm and Thursdays 8:30 am - 5:00 pm

  • If you prefer to be served from a safer distance, our drive-thru remains open normal hours of: Monday - Friday 7:30 am - 4:30 pm and Thursdays open until 5:30 pm.  Saturday 8:30 am – 12:00 pm. 
  • We are asking members entering the branch for transactions such as deposits and withdrawals to please use the back entrance only. It allows for more parking and more space to allow a respectful distance between members while waiting for our frontline team to assist you. 
  • In-person loans will be scheduled by appointment only. Upon arriving for your loan appointment, please park at the front of the building in the designated space for your loan officer and call the number provided. Your loan officer will come and let you in. 

Plattsburgh North (53 Weed Street)

Our Plattsburgh North branch is open normal hours of: Monday - Friday 8:30 am - 4:00 pm and Thursday 8:00 am - 5:00 pm. 

  • Please be mindful upon entering the branch. If a number of members can be seen waiting just inside, please be respectful of their space and hold your place safely outside the door until there is more room to enter. Please also allow enough room for members to exit the branch.

SUNY Plattsburgh (Closed Temporarily)

Our SUNY Plattsburgh branch is closed temporarily until further notice.  We sincerely apologize for any inconvenience this may cause our SUNY members and know that we will reopen when the time is right. 

Rouses Point (72 Champlain Street)

Our Rouses Point Branch is open normal hours of: Monday - Thursday, 8:30 am - 4:30 pm and Fridays 8:30 am - 5:00 pm

  • Cornerstone is limiting the number of people inside their store to 12 so you may have to wait outside before you are able to get inside to us.

Digital Services

If it makes you more comfortable, please feel free to continue using our digital services. They can accommodate almost anything you need remotely. Plus they are available 24/7 for convenient access to your accounts, paying bills, making a deposit and more. It’s all FREE! Online tutorials are available for each product. 

Online/Mobile Banking - View history, transactions, pay bills, transfer funds, etc.
Mobile Deposit - Deposit a check using your mobile device. Mobile Deposit is available through the UFirst Mobile Banking app. 
Bill Pay - Pay your bills all in one secure place and all within your control.
eStatements - View the past 13 months of your UFirst statements. You can even download them and save to your computer.

Shared Branching/ATMs
If you are out of town and need to access some cash from your UFirst account, we participate in Shared Branching/ATMs.

Communicating with the UFirst Team: 

The UFirst team continues working and available to you should you need assistance. You can contact us via the following channels:

Phone
  • 518.324.5700
    • Option 1 - Member Services
    • Option 2 - Lending Department
    • Option 3 - VISA Department
    • Option 4 - Payment Solutions
Email 
Secure Messaging
  • Available through your secure online banking login – click the envelope at the top of your screen and send us a secure message. These messages are checked daily and replied to by the UFirst team. 
Chat
  • Immediately chat with a UFirst team member using our new Chat feature. This is available on our website at UFirstFCU.net or through your secure online banking login. Click here to get a conversation going with us! 
Text
  • Text us at 518.324.5700 and that will put you in touch with a UFirst team member via text message.
Social Media Messaging
  • Message us via Facebook, Instagram, Twitter or LinkedIn.

Loans

If you are in need of a loan, please visit us at UFirstFCU.net and use our online loan application to submit your request or email our Lending Team for an application.

If you need to close on a loan in process, the Loan Officer working with you, will be in touch to arrange for eSignature.

If you are experiencing financial hardship due to closing of your employment or for other reasons relating to the Coronavirus (COVID-19), please contact our Payment Solutions Team or text 518.324.0637 to work out a payment arrangement.

You can also make your UFirst loan payment using an account with another financial institution by clicking here

 

 

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