Stronger Together.  

Same Great Service...Just From a Safe Distance

COVID-19 Update - 4/28/2020

There is no higher priority for our entire UFirst family than the health and safety of our members, staff, community partners, neighbors and friends. As the Coronavirus (COVID-19) pandemic outbreak and its impact continue to evolve, be assured that UFirst FCU is financially sound and we remain here for you. 

As an ongoing effort to protect our members and staff from unnecessary contact, we are now serving our members through our drive-thru at Plattsburgh Main. 

All lending, member services and our other specialists continue to be available to you should you need assistance. Please carefully read the below information regarding the daily operations for each branch and how you can continue to communicate using social distancing. We thank you for your patience and understanding as we work through this as a UFirst family!

Branch Info: 

We want to help limit the amount of contact for everyone; however, still continue to serve you with the same great service that you have become accustomed to. Please know that these closures are strictly to limit contact due to COVID-19. We are not closing our branches permanently. Here's how we're making it happen: 

Plattsburgh Main (274 Rugar Street)- Updated 4/28/2020

• Our drive-thru remains open during this time to better serve you from a safe distance. Effective May 2nd, 2020, our hours of operation for the Drive-Thru will change to: Monday – Wednesday 7:30 am – 5:00 pm; Thursday - Friday, 7:30 am - 6:00 pm and Saturday 8:00 am – 1:00 pm. We will not be limiting transactions to only deposits or withdrawals and will now have all 3 drive-thru lanes open for more convenience. Please know that drive-thru tubes will be cleaned each and every time it gets touched. 
• Our Drop Box is available 24-7 for deposits or other paperwork drop-off. This is located outside in the ATM Lane.
• We will be checking our mail daily for any payments/deposits mailed to us.
• The coin machine will not be accessible during this time and we cannot accept rolled coin through the drive-thru tubes.

Plattsburgh North & SUNY Plattsburgh - Closed until further notice

Rouses Point (72 Champlain Street) - Closed until further notice

Due to Cornerstone Drug & Gift restricting business to curbside service only, our Rouses Point branch is closed effective March 24th, as it will no longer be accessible. Our ATM remains and Drop Box remain available 24/7 at this location. 

Digital Services

As always, our digital and mobile services continue to be fully operational and available to you 24/7 for convenient access to your accounts, paying bills, making a deposit and more. It’s all FREE! Online tutorials are available for each product.

Online/Mobile Banking - View history, transactions, pay bills, transfer funds, etc.

Mobile Deposit - Deposit a check using your mobile device. Mobile Deposit is available through the UFirst Mobile Banking app. 

Bill Pay - Pay your bills all in one secure place and all within your control.

eStatements - View the past 13 months of your UFirst statements. You can even download them and save to your computer.

Shared Branching/ATMs
If you are out of town and need to access some cash from your UFirst account, we participate in Shared Branching/ATMs.

Communicating with UFirst Staff: 

Please know that our UFirst staff will still be working and available to you should you need assistance. You can contact us via the following channels:

Phone

• 518.324.5700
  • Option 1 - Member Services
  • Option 2 - Lending Department
  • Option 3 - VISA Department
  • Option 4 - Payment Solutions

Email 

• General Inquiries
• Debit/Credit Card Inquiries
• Loan Inquiries
• Account Inquiries
• Payment Arrangements
• Mortgage Inquiries
• eService Inquiries

Secure Messaging

• Availabe through your secure online banking login – click the envelope at the top of your screen and send us a secure message. These messages are checked daily and replied to by UFirst staff. 

Chat

• Immediately chat with a UFirst representative using our new Chat feature. This is available on our website at UFirstFCU.net or through your secure online banking login. Click here to get a conversation going with us! 

Text

• Text us at 518.324.5700 and that will put you in touch with a UFirst representative via text message.

Social Media Messaging

• Message us via Facebook, Instagram, Twitter or LinkedIn.

Loans

If you are in need of a loan, please visit us at UFirstFCU.net and use our online loan application to submit your request or email our Lending Department for an application.

If you need to close on a loan in process, the Loan Officer working with you, will be in touch to arrange for eSignature.

If you are experiencing financial hardship due to closing of your employment or for other reasons relating to the Coronavirus (COVID-19), we will be offering our members the option to skip their loan payment, free of charge. You may also contact our Payment Solutions Department or text 518.324.0637 to work out a payment arrangement.

You can also make your UFirst loan payment using an account with another financial institution by clicking here. 

IRAs

If you need to complete an IRA transaction, please contact Jess Tetreault at 518.324.0645 by email to discuss your request.